Defining the bot's default responses

To define the default responses and behavior of the bot, in Designer, click Config and then go to the Defaults tab.

Default Reply The default reply is a general purpose reply for both questions and messages. If you set a Default Question/Answer Reply then it covers messages only. The bot will display the text in the chat window followed by the selected interaction.
Text Enter text that will display when a user enters a response that is not understood.
Next Select an interaction to go to when a user enters a response that is not understood. If this is empty, the bot will wait for the user to initiate the next step.
Default Question/Answer Reply The default answer reply prompts the user to respond to the question. The bot will display the text in the chat window and then display the question again. This only applies to questions.
Text Define the answer that is displayed by the bot when the user tries to answer a question with a response that's not understood.
Agent threshold Sending a series of default answers indicates that the user is having an issue with the bot. If you use Live Takeover, you can configure the bot to notify all the Live Takeover agents about this conversation. The threshold defaults to 3 (not shown), which means that when the answer is sent for the third time, a notification is also sent to all your Live Takeover agents. You can change the threshold or turn off notifications by entering 0.
After login/After logout Any interaction can require the user to be logged into their account before continuing. Where an interaction has the Requires account linking option selected then these defaults determine the next step after logging in or out.
After login Select the next step that will run after a user logs in or links their account.
After logout Select the next step that will run after a user logs out or unlinks their account.
Cancel This option provides the user with a way of restarting the conversation no matter where they are in the conversation. The conversation will then go back to the beginning.
Global cancel Enter the words or phrases that will restart the conversation. For example exit, stop, start again, cancel. If this field is blank, "cancel" will be used.
Global variables Global variables can be used in any interaction belonging to the bot. For example, multiple interactions referencing a URL can be updated once and the update will populate all interactions using this variable. For more information, see Using global variables.
Messages You can customize the messages that are shown when an error or session timeout occurs.
HTTP request error message Override the default error message for HTTP requests that error. For example replace a 503 Service Unavailable message with something more helpful to the user.
Go here after HTTP error Select an interaction to go to when the HTTP request results in an error.
Session timeout prompt Converse web client only.

Define a message that prompts the user to keep their web client session alive. By default this is Are you still there? We haven't heard from you in a while.

Session timeout button test Converse web client only.

Define the label for the button that keeps the session alive. By default this is I'm still here.

Live Takeover For details, see Configuring live takeover.