Step 4: Link buttons to messages

In this step you link each button in the Greeting question to the interaction that the bot goes to next. The links provide branching logic to this conversation, allowing users to be directed to the appropriate response.

  1. Select the Yes question and click the Edit icon.
  2. In the Next field, select the interaction that will be triggered when the user sends an expected response.
    In this case, select the Contact us message.
  3. Click OK.
    An arrow now links the button to the message interaction, and shows the direction the conversation will take when the Yes button is clicked.
  4. Edit the No, thank you button.
  5. In the Next field, select the Not right now interaction. Click OK.
    When you are finished, the conversation should look similar to this example.

    Step 5: Preview the Contact Us bot