Step 4: Set up the responses that will be counted

The last step in this example is to set up the default response and message that will be counted. The default response is shown to the user whenever they enter a message that is not understand. The message is shown immediately after the default response, and it is this message that is counted. You can vary this message by adding random responses.

Result of step 4

To set up the default response and message:

  1. Create the message that is shown immediately after the default response:
    Name When we receive Send to user Next Other...
    Not Current Range caramel, mint, pistachio We don't make that flavor Select the counter interaction. Optionally, on the Advanced tab, add some random responses to send to the user
  2. On the toolbar, click Config .
    The Bot dialog appears.
  3. Go to the Defaults tab.
  4. In Default reply, enter the text that you want to send to the user whenever their answer to a message is not understood. For example, I'm sorry...
    This answer will be used by all the interactions in this bot.
  5. In Next, select the Not Current Range interaction.
  6. Click OK.
  7. Test the bot in Live Preview.