Step 1: Create a question with expected answers

Create a question with the main answers to the question.

Result of step 1

To create a question with the expected answers:

  1. Create a new bot.
  2. Drag a question interaction onto the canvas.
  3. In When we receive, enter the word or words to trigger the interaction.
    For example start.
  4. In Send to user, enter your question.
    For example Which of these flavors do you prefer?
  5. On the Answers tab, add the expected answers to the question.
    For example, use custom answers and the Quick Reply button type. For these buttons you only need to enter the display text Strawberry, Chocolate, Lemon, None of these.
Step 2: Handle unexpected answers