Step 2: Handle unexpected answers

You can configure a default message. This is sent to the user whenever the bot receives an answer that has no match to any of the answers defined for the interaction and not in any intention (we'll create the intention later).

Result of step 2

To set up a default answer:

  1. On the toolbar, click Config .
    The Bot dialog appears.
  2. Go to the Defaults tab.
  3. In Default Question/Answer Reply, enter the text that you want to send to the user whenever their answer to a question is unexpected. This answer will be used by all the interactions in this bot.
  4. Click OK.
  5. You can use Live Preview to test the default answer.
Step 3: Handle unwanted answers