Conversation variables

The context object has variables that provide details about the live conversation. Access these variables by enclosing them in single curly brackets, like this {lastSentText}.

Variable Description
agentName Used in Live Takeover. This is the Converse login name of the person who takes over the conversation.
channel This is one of the following:
  • alexa
  • appleBusinessChat
  • facebook
  • pb-sms
  • twilio
  • webchat
lastSentText The last reply sent by the user.