Bots and the Converse canvas

The Converse canvas is the area where you build and edit your conversations. It also provides a high-level view of the logic of the bot.
Note: To display the canvas: click Designer on the menu bar.

These are the elements that can appear on the canvas:

Questions ask the user for input, and always wait for an answer. A Question may be followed by one or more buttons for the possible answers. Where there are no buttons, the Question accepts any answer or is asking for information such as an email address or phone number.

See Working with questions.

A choice presented by a Question interaction as a button or a quick reply. The buttons are defined by the interaction at the tail of the arrow.
  • To edit the button settings, select the button and click .
  • To edit the display type of the button, select the interaction at the tail of the arrow and click .
Messages provide information. A Message may have buttons, and you can configure these to carry out tasks relating to the goals of the bot. Users can change the direction of the conversation, for example by entering a response that will take them to another interaction.

See Working with messages.

Indicates the next step(s) where there is a direct link between the interactions in the bot.

Interactions that may be triggered at any point during the conversation are shown without links. An interaction is triggered when the user enters a response that matches the interaction's When we receive field or Intention field.

There is a delay before the next step. The delay is set by the Message at the tail of the arrow. For example to give the user time to read and take in the information.
Performs an action: makes a REST API call, sets a variable for use in another interaction or goes to an interaction in another bot.

The action is run by the interaction at the tail end of the arrow. This occurs before the interaction at the head of the arrow runs.

See Working with actions.

Performs an action when the specified condition is met. The condition is defined by the Action at the tail of the arrow. To edit the condition:
  • Select the condition and click .

  • Select the action and click .

A carousel of up to 10 cards that scrolls horizontally. Each card can show images, text, and buttons.

See Working with cards.

For further information, see: