User details

The user object contains any user information captured by the bot. This will be used, for example, on the Live Takeover page. The information available depends on the channel.

These variables are initially set by the Web Client. This ensures that the information is available in the session (for details, see Embedding the Web Client).

Information consists of:

  • full_name
  • first_name
  • last_name
  • locale (en_US)

Additional properties are also available when the bot is integrated with Amazon Alexa. See Alexa properties.