Introduction

EngageOne Converse is a browser-based design tool that enables you to create deterministic, rules-based bots to communicate with customers via multiple messaging channels.

Converse enables non-technical users to design and control the conversation, while providing flexibility for IT teams to add business rules and integrate with various business systems via API calls.

Using EngageOne Converse you can:

  • Create structured, data-driven conversations
  • Design once and then publish to any supported channel
  • Test your bots using Live Preview before deployment
  • Run analytics to understand consumer behavior using Converse Analytics or third-party analytics tools.
  • If using EngageOne Converse Analytics, view real-time statistics on the Converse Dashboard, see trends over time, and transcripts of conversations
  • Monitor conversations in progress and take over conversations when necessary